Effective Date: August 2026

At Nisar Threads, customer satisfaction is our top priority. We are committed to delivering premium-quality Wash & Wear and Unstitched fabrics across Pakistan. If you are not completely satisfied with your purchase, please review our Return & Exchange Policy below.

Eligibility for Return & Exchange

You may request a return or exchange if:

  • You received a damaged product.
  • You received the wrong item or wrong color.
  • The product has a manufacturing defect.
  • The item delivered is different from what you ordered.

The request must be made within 7 days of receiving your order.

Conditions for Return

To qualify for a return or exchange, the product must:

  • Be unused and unwashed.
  • Be in its original condition.
  • Include all original packaging, tags, and accessories (if applicable).
  • Not have any stains, cuts, perfume, or signs of use.

Nisar Threads reserves the right to inspect the returned product before approving the return or exchange.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Products that have been cut, stitched, altered, or customized.
  • Used or washed fabrics.
  • Items without original packaging or tags.
  • Products damaged due to customer mishandling.
  • Clearance Sale or Final Sale items (unless damaged or incorrect).
  • Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact our Customer Support within 48 hours of delivery.

Kindly provide:

  • Your Order Number
  • Clear photos of the product
  • Photos of the parcel (if damaged)
  • A brief description of the issue

Our team will review your request and provide a suitable resolution as quickly as possible.

Exchange Process

Once your exchange request is approved:

  • Our team will verify your request.
  • You will be guided regarding the return shipment.
  • After receiving and inspecting the returned item, we will dispatch the replacement product.

Exchange approval generally takes 2–5 business days after receiving the returned item.

Return Shipping

If the mistake is made by Nisar Threads (wrong item, damaged product, manufacturing defect), we will bear the return shipping cost.
If the return is requested for personal preference (where applicable), the customer may be responsible for the return shipping charges.
Refund Policy

Refunds are only applicable in cases where a replacement product cannot be provided.

Once the returned product passes inspection, the refund will be processed through the original payment method or bank transfer (where applicable).

Refund processing may take 5–10 business days depending on your payment method.

Order Cancellation

Orders can only be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. However, if eligible, you may request a return or exchange after delivery according to this policy.

Quality Assurance

Every order is carefully inspected before dispatch to ensure you receive premium-quality products. We strive to maintain the highest standards of quality, packaging, and customer satisfaction.

Need Help?

If you have any questions regarding your order, return, or exchange, our Customer Support team is here to assist you.

Nisar Threads

🌐 Website: https://nisarthreads.com

📞 Phone: +92 341 877 7879

📧 Email: nisarthreads3@gmail.com